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  • Innovations in Oral Health Delivery in Medicaid (2017)

    Contains 1 Component(s) Recorded On: 07/18/2017

    NADP Members - $100 | Non Members - $195

    During this webinar, CMS’s Senior Policy Advisor for Oral Health, will discuss:

    • The Medicaid/CHIP children’s oral health initiative: its goals, state-by-state progress, and how CMS works with state agencies to achieve improvement
    • Why it is time to shift from focusing primarily on increasing children’s use of dental services and begin working to improve oral health outcomes
    • How CMS is providing technical support to three states to select, design and test value-based payment approaches to children’s oral health.

    Laurie Norris, JD

    Senior Policy Advisor and Coordinator of the CMS Oral Health Initiative, Centers for Medicare & Medicaid Services (CMS)

    Laurie Norris joined the Centers for Medicare & Medicaid Services (CMS) in 2011 as a senior policy advisor for oral health. Prior to joining CMS, Laurie was the state campaign manager for the Pew Children’s Dental Campaign, and before that she served for twenty years as an advocate for low-income children and families in both California and Maryland. In 2007, she was introduced to the world of oral health when her client, 12-year-old Deamonte Driver, died from a preventable dental abscess that spread to his brain. Laurie holds a law degree from New York University School of Law.

  • 2017 Dental Benefits Report: Enrollment

    Contains 1 Component(s)

    Full Voting Member: FREE | Non-Voting Member: $395.00 | Full Price: $895.00

    Revised enrollment report as of 10/16/17:

    Changes to the enrollment report include:

    • A minor data reporting issue has been corrected.
    • Additional clarification on the methodology, additional exhibit footnotes have been added.
    • A handful of typographical errors were corrected

    To provide current information about the prevalence of dental benefits in the population of the United States, the National Association of Dental Plans conducts an annual survey of its membership and other dental benefit providers. The NADP has been collecting this information since 1994 and the findings in this report draw on this history. This report contains specific information on Dental HMO, Dental PPO, dental Indemnity, and Discount Dental enrollment at the national and state level and Direct Reimbursement and publicly funded benefits at the national level.

    While national and state information is provided in this report, no company specific data is reported. Company specific information along with states of operation can be found in NADP's Member Directory.

    NADP's mission is to promote and advance the dental benefits industry to improve consumer access to affordable, quality dental care. For more information regarding this report please contact Jerry Berggren, Director of Research and Information, by calling 972.458.6998 x 113

  • Keep Your Customers Smiling Through Lean, Efficient Operations (2017)

    Contains 1 Component(s) Recorded On: 09/06/2017

    FREE- sponsored by Eldorado

    As the percentage of total dental costs and competition increases, keeping customers happy and consumers engaged is becoming vital to the success of your business. Consumers are expecting flexible benefit designs as well and the ability to leverage new technology to make informed decisions. Providing these services can cause a strain as well as increased cost to your internal operation.  

    In this session, we will explore how to operate efficiently utilizing newer technology as the foundation to compete effectively in the evolving dental market.  What we will review during this webinar:

    ·         The value of integrated real time operational components

    ·         Real-Time transaction processing and data interoperability

    ·         Automation of  Electronic Claims and high rates of Auto-Adjudication

    ·         Support of Dental market trends

    ·         Benefits of the Eldorado Javelina Platform

    This webinar is sponsored by Eldorado.


  • 2016 NADP/LIMRA Customer Contact Center Metrics Report (Published October 2017)

    Contains 1 Component(s)

    Full Voting Member: $0.00 | Non-Voting Member: $200.00 | Full Price: $400.00

    In 2005 LIMRA International and NADP conducted their first annual joint research study to survey group dental carriers' contact center and claims processing performance. This report, the ninth in the series, provides dental carriers with an industry-specific performance benchmark for customer contact center performance.

  • Digital Dental Outreach for the Real World (2017)

    Contains 1 Component(s) Recorded On: 11/05/2017


    This webinar is sponsored by HealthCrowd.

    Cell phones, whether smart or flip are everywhere. With the prevalence of mobile phones, dental plans, like yours, have a unique opportunity to reach out to members and innovatively engage them.  

    Join Stephen Kindl, director of digital strategy from HealthCrowd, and Edward Bynum, director of special projects of Liberty Dental, for an exciting presentation on utilizing the full potential of digital engagement. Learn how Liberty Dental leveraged the country's first truly multimodal dental program, using text messaging (SMS), interactive voice response (IVR), and mobile websites to activate members in their dental care and/or that of their children. The goal: To study how Liberty Dental's innovative digital outreach removed barriers to care and ultimately drove increased compliance with recommended Annual Dental Visits (ADV).  

    This webinar will be one every dental executive and state representative can derive value. Join us if you're ready to walk down the path of turning your member outreach into a strategic lever and secret advantage for your organization and your clients.


    HealthCrowd is the industry's first end-to-end communications solution for payers. Our vision? To transform healthcare communications from tactical activity to strategic lever. The company's product suite comprises its flagship Unified Communications Platform, Clairvoyance(TM) for advanced campaign analytics, and HealthNeuron(TM) to comply with federal and industry regulations around digital member outreach. HealthCrowd helps health plans unify, automate and optimize multimodal communications to deliver member-centric engagement, at scale, in a risk-managed way. The impact is profound: A positive difference in members' perception of health plan communications and significant, quantifiable savings to the health plan.


    Liberty Dental

    LIBERTY's Mission is to be the industry leader in increasing dental health awareness with the utmost focus on improving our member's oral health outcomes across their lifespan. We recognize that Wellness Programs and Disease Management support overall physical and oral health. We excel at staying on the forefront of development and implementation of such program. Our philosophy is simple and has remained the same since our inception. We are committed to ensuring that our members receive necessary preventative and diagnostic treatments on a routine basis, averting costly and damaging episodic treatment. Additionally, we reach out to members to provide them with valuable Oral Hygiene Instruction and Case Management when necessary to promote a lifetime of exceptional oral health. image

    Stephen Kindl

    Director of Digital Strategy at HealthCrowd

    Stephen is a director of digital strategy at HealthCrowd, specializing in Managed Care. He actively advises health plans on digital outreach, either assisting in the development of a digital communications strategy or optimizing current efforts with innovative technology. He is intimately familiar with the outreach needs of health plans and is highly outcomes-driven. In his role, he regularly conducts webinars and speaking engagements on improving and sustaining HEDIS scores through effective outreach. Steve works with health plans and partner organizations all over the country. He is a fan of the outdoors, music and fine bourbon. Steve holds a BS from Virginia Tech.

  • Teledentistry: Improving Oral Health (2017)

    Contains 1 Component(s) Recorded On: 11/08/2017

    NADP Members - $100 | Non Members - $195

    Dominion National will be presenting the findings from its teledentistry pilot program that offers a mobile teledentistry application to a sample population of its individual membership. Dominion will measure and present the impact that the teledentistry app has on this population in the following areas:

    1. Dental plan retention: Did app usage increase member retention on their Dominion dental plan?
    2. Dental plan utilization: Did app usage increase the number of members who visited the dentist?
    3. Dental plan satisfaction: Did app usage increase member satisfaction with their Dominion dental plan?
    4. Teledentistry app behavior, including:
      • App download rate
      • Virtual dental screening completion rate
      • Report download rate (report that the member receives from the dentist with the results/feedback of their screening
      • App satisfaction rate (satisfaction rate of the virtual dental screening process and the report provided by the dentist
      • Summary of report outcomes (Analysis of report findings to demonstrate the oral health of the app users who downloaded a virtual dental screening report)

    Jeff Schwab

    Vice President of Marketing

    Jeff Schwab is vice president of marketing for Dominion National, a leading dental and vision insurer and administrator that serves more than 875,000 members. He has more than 15 years of experience in marketing, public relations and corporate communications, including over a decade in employee benefits.

    Schwab is responsible for leading Dominion’s marketing, public relations and advertising efforts, as well as overseeing the company’s new product launches and individual product lines both on and off the exchanges, which account for approximately 15% of the company’s revenue.

    Schwab has led the development and execution of Dominion’s teledentistry pilot program with the goal of improving member engagement, satisfaction and experience.

    Through his service on the NADP Communications Committee, Schwab has worked to help increase consumer outreach and has garnered support from the American Diabetes Association to promote oral health awareness.

    Prior to joining Dominion, Schwab served as Manager of Public Relations for a leading independently owned public relations firm that serves Fortune 500 corporations and other top companies throughout Metropolitan Washington,
    Virginia and Maryland.

    He holds a Master’s of Business Administration from the University of Maryland University College and a Bachelor’s of Arts in Journalism from the University of Maryland.

    Mike Davis

    President and Chief Operating Officer

    Mike Davis is a founder of Dominion National (established in 1996) and has overall responsibility for the company. Davis has nearly 30 years of experience in dental benefits and had served in various executive positions with MIDA Dental Plans, a successful DHMO in the Mid-Atlantic region, prior to establishing Dominion. Davis has been instrumental in driving the innovation of Dominion’s systems, services and plans since its inception in 1996.  Most recently he has led the company’s pursuit into teledentistry to improve outcomes, member satisfaction and experience.  Under Davis’ leadership, Dominion has grown over 30% in each of the last three years to serve over 875,000 members, offer access to over 290,000 national dentist listings and employ a staff of nearly 200.  Dominion’s expansion offering benefits to commercial groups, individuals and health plans resulted in the company’s 2016 re-brand to Dominion National.  Davis helped Dominion become one of the first dental benefits providers in its region to introduce interactive, online benefit administration and other groundbreaking models and technologies to improve the client experience. Over the past decade, Dominion also became known for its innovative online dental programs for individuals and associations.  Additionally, Dominion was selected by the U.S. Office of Personnel Management (OPM) as a dental carrier for the Federal Employees Dental and Vision Insurance Program (FEDVIP). Dominion is one of 10 carriers, and the only DHMO carrier participating in the program. Davis participates on several boards, including Dominion National and a regional DSO. Davis earned a bachelor’s degree from Radford University.

  • Future of Individual Dental (2017)

    Contains 1 Component(s) Recorded On: 11/16/2017

    Member $100 - Non Member $195

    This timely and informative webinar will provide an overview of the individual dental plan market place today, tips on how to enter the market, and some insights on what to look for in the near future.

    Chuck Misasi

    Senior Vice President of Sales & Marketing

    Chuck R. Misasi joined Careington International Corporation more than 15 years ago, bringing with him extensive experience in consumer marketing, product development, marketing research and sales. He is an experienced senior executive with expertise in direct marketing, business development and customer relationship management. Mr. Misasi currently oversees Careington's sales and marketing efforts, client relations, call centers and high-performance sales departments. Mr. Misasi believes Careington's versatility and attention to the customer experience are key strengths of our company.

    Mr. Misasi received his Master of Science degree in Organizational Psychology from the University of Wisconsin-Oshkosh and his Master of Business Administration in Marketing from Northern Illinois University.

    Margaret Keen

    Senior Director of Network Development at :DentalPlans

    Marge Keen brings more than 15 years of experience to the dental industry, specializing in dental savings plans. Since joining in 2002, a leading online dental and health savings online marketplace in the U.S., Keen has contributed to the company’s success, providing innovative solutions for expedient growth. As the company’s current Senior Director of Network Development, she is integral in creating, maintaining, and growing network relationships, products, and overall revenue.

    Keen also served as Vice President of Sales, where she managed all operational functions for the company’s call center. In that capacity, she developed and implemented sales strategies to increase revenue and oversaw more than 50 staff members.

    Keen holds a Bachelor’s in Education from Florida Atlantic University.  

  • 2017 Network Administration & Network Statistics

    Contains 2 Component(s)

    Full Voting Member: $0.00 | Non-Voting Member: $240.00 | Full Price: $500.00

    This is a new report for NADP in 2017.  In addition to the number of providers participating on a network (DHMO and DPPO) by specialty and by state and MSA, this report includes results from our survey on the operational aspects of managing and maintaining a provider network. Among the topics to be covered in the survey are Narrow Networks, Credentialing, Contracting, Directory Management, Staffing, and Provider Payments and Discount levels. Includes two files: a report of survey results and network statistics and a spreadsheet that includes the counts of dentists participating on networks.

  • ICS Digital Mailroom, Mail Intake Designed for the Modern Dental Payer (2017)

    Contains 1 Component(s) Recorded On: 12/14/2017

    Free - Sponsored by ICS

    Digital Mailroom, Mailroom Outsourcing, or Virtual Mailroom, this service goes by many names but one thing is for sure and that’s the growing number of organizations who are realizing the true benefits of outsourcing their mailroom operations. For larger organizations such as a dental payer, the mailroom can easily become a cumbersome task with the large amount of incoming mail and claims they are receiving on a daily basis. If you are in need of an overhaul in your mailroom, looking for ways to increase your bottom line, or you simply no longer want to be in the “business” of opening mail, join us for a discussion on how a digital mailroom solution can be an effective and cost savvy approach to streamline the flow of information throughout your organization.

    Brant Poore

    President, CEO & Co-Owner

    Brant Poore, Co-Owner and Chief Executive Officer of ICS has been in the Content Management, Data Capture, and Document Imaging business for two decades, since beginning his career in 1994 with a document scanning service bureau that was later acquired by a national BPO organization. During that time Brant served in all aspects of software application development, including:

    • Project Analysis
    • Technical Design
    • Application Development
    • Staff Management
    • System Support

    Today Brant oversees all aspects of technical design, future planning, and customer support for ICS. Brant has served as a founding member of the EMC Captiva Users Advisory Council to help provide ICS customers with the best product on the market. Brant is a certified EMC Proven Professional using the Captiva line of products, helping some of the largest companies and state agencies in U.S. implement document imaging and workflow automation solutions.

    Ray Shears

    VP, Chief of Business Operations & Co-Owner

    Ray Shears, Co-Owner and Chief of Business Operations for ICS has been in the Content Management, Data Capture and Document Imaging business since 1997. Ray served as an Account Executive to state and local government as well as private organizations while working for a national BPO organization. During that time Ray was responsible for all aspects of Account Management duties including:

    • New Customer Relations
    • Business Needs Evaluation
    • System Configuration
    • Resource Analysis
    • Solution Pricing
    • Continued Customer Service

    Today Ray continues his responsibilities as Account Manager of ICS's existing customers but also adds the responsibilities of a business owner, leading ICS efforts in:

    • Future Growth Planning
    • Market Planning & Research
    • Contract Negotiations
    • Financial Management

    Brian Tuttle

    Senior Project Manager

    Brian Tuttle, Senior Project Manager for ICS has been in the Content Management, Data Capture and Document Imaging business since 1997. Brian has served as a project manager on multiple state and local government jobs focused around document and claims capture. Brian has also served as lead project manager on 6 dental claims processing accounts. Brian's duties and responsibilities consist of:

    • Specifications and requirements gathering
    • System design
    • System implementation
    • Project schedule creation

    Brian is certified EMC Proven Professional for content management. Brian's knowledge and skill set allow him to effectively manage and control the build out of a claims capture process all the way from specifications gathering, to testing, to implementation. Brian insures the client's needs are met and that the system performs as expected.

  • 2017 Legislative and Regulatory Trends Impacting Provider Networks (2017)

    Contains 1 Component(s) Recorded On: 12/19/2017

    Member $100 - Non Member $195

    Network regulation has been the primary area of legislative activity relating to dental benefits for more than a year. Starting with the revision of the National Association of Insurance Commissioners (NAIC) Model on Networks and spurred by medical plan narrow network issues, new legislative and regulatory issues dotted the U.S. in 2017. NADP contracted with Courtney Ransom to both track these developments and lead a Government Relation Workgroup Subgroup to address new developments. Join in for an overview of 2017, the status and trends in network development.

    Richard Jones

    Vice President, State Affairs

    Richard Jones is a member of the Government Affairs team at The Guardian Life Insurance Company of America. As Vice President for State Affairs, he leads the company’s legislative and regulatory agenda in several strategically important states, primarily in the country’s western region.

    Richard’s prior public affairs experience includes leading a payments industry coalition whose advocacy efforts led to implementation of the Bankruptcy Abuse Prevention and Consumer Protection Act. In an earlier role, he directed public affairs efforts on behalf of the private mortgage insurance industry to support passage of affordable housing legislation.
    Richard also has spent more than a decade working in public relations and corporate communications. In addition to positions with several global public relations consultancies, he managed CEO and Executive Communications at Mastercard, and led the corporate communications functions at Guardian, GE Corporate Financial Services and the Americas region of GE Money.

    Richard is a board member of the Association of California Life and Health Insurance Companies and serves on the Board of Trustees for Wooster School, a Connecticut independent school. He chairs the National Association of Dental Plans’ Government Relations Workgroup and co-chairs the California Association of Dental Plans’ Legislative and Regulatory Committee.

    Richard is an alumnus of the Partnership for New York City’s David Rockefeller Fellows program, a civic leadership initiative. He holds a Master's degree in journalism and a Bachelor's degree in communications, both from Ohio University.

    Kathy Larkin


    Kathy has more than 30 years of legal and regulatory experience, including HMO, Medicare, Medicaid and dental network compliance.  In her current role, Kathy oversees regulatory compliance for the Dearborn National companies, including Dental Network of America and DenteMax.  She also serves as an Ethics Ambassador, Civil Rights Coordinator and Divisional Privacy Officer for the Dearborn National enterprise.  Kathy holds a Bachelor of Arts with a major in Communications and a minor in Religious Studies from Rochester College.  She also has a Master’s of Science and Administration with a concentration in Leadership from Central Michigan University.  Kathy’s avocational pursuits include volunteer work for veteran charities, mentoring young people at local youth homes, and home improvement projects.

    Kate McCown

    Second Vice President and Compliance Officer at Ameritas

    Kate McCown is Second Vice President and Compliance Officer for the Ameritas and Ameritas of New York Group Dental and Eye Care Division in Lincoln, Nebraska. Ms. McCown began her career at Ameritas in 1999 and has served in a variety of capacities including business operations and underwriting. In 2012 she was appointed as Director of Health Care Reform and responsible for analysis, advocacy, strategy and implementation related to the Affordable Care Act on state and Federal levels; presenting on the Affordable Care Act and implications to dental benefits across the country. In 2014, Ms. McCown was elected as Second Vice President of Compliance for Ameritas. The same year she was elected to Board of Directors for the National Association of Dental Plans (NADP), and has served in various leadership roles with the organization relating to Government Relations and exchanges.

    Eme Augustini

    Executive Director, National Association of Dental Plans

    As of November 1, 2019, Eme has taken on the role of executive director at the National Association of Dental Plans (NADP). Eme joined the NADP Government Relations team in 2012 and quickly mastered the issues facing the industry at both the state and federal level. She was promoted to Associate Director of Government Relations and became Director of Government Relations in early 2017. In this role Eme was responsible for all federal and state legislative and regulatory affairs for NADP. Eme was instrumental in establishing NADP's Advocacy in Action day in Washington, D.C. which has raised NADP's profile in Congress. Prior to joining the NADP Government Relations team in 2012, Eme worked with a national trade association managing regulatory compliance and grassroots advocacy programs. She earned her bachelor's in political science and philosophy from Texas A&M University and is pursuing an MBA with business analytics emphasis from Texas Woman's University.