Dental Consultants: Love Them, Hate Them, How To Work With Them

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Recorded On: 09/29/2020

In light of the growth of dental consultants, panel discussion will include two carriers, specifically selected for taking different approaches to working with consultants -- and two dental consultants, who will share why consultants exist and how to work with them effectively. The session will cover the following topics:

  1. Historical background on growth of dental consultants (and reasons behind the growth)
  2. Various approaches that carriers are taking toward dental consultants
  3. How carriers can work with dental consultants to execute their goals

Chad Hendricks


Clear Choice Consulting

Chad has worked in the Dental Industry for over 17 years. He spent my first 16 years working at two large DSOs, American Dental Partners (ADPI) and Midwest Dental. Chad spent 13 years at ADPI, heading up their payer relations department for much of that time. He also oversaw ADPI’s revenue cycle and credentialing teams. At Midwest Dental, Chad took a similar path, leading their payer relations team, credentialing and eventually revenue cycle too. Chad was with Midwest Dental for three years before he started Clear Choice Consulting. Clear Choice Consulting was formed to support dental groups both large and small and to support solo offices as well. His primary support focus areas are payer relations, credentialing and revenue cycle. Chad has always been a big advocate of the payer/provider partnership and tries to continue that as a consultant. Chad has been a member of the NADP for over ten years. He is a graduate of the University of Minnesota.

Chuck Stewart


DDS Consulting

Chuck Stewart is founder and managing consultant for DDS Consulting, a dental consulting firm. Chuck and his team apply a unique combination of provider and carrier experience to help insurance carriers, dental support organizations (DSO’s), and individual dental practices become best in class.

Previously, Chuck served as Director, Business Development for Smile Brands, one of the nation’s largest DSO’s. Chuck oversaw Plan Relations, a commercial sales team, and sales for an in-house dental plan.

Before joining healthcare, Chuck built a career in the product repair industry. He served as Director of Business Development for Sears, Roebuck and Co. Chuck oversaw the sales and marketing of Sears Service and A&E Factory Service brands to Fortune 500 companies. Prior to joining Sears, he held positions of increasing responsibility at Sony Electronics.

Chuck earned a BSc and MBA from Arizona State University.

Rita Moravec

Assistant Director for the Dental PPO Network

Principal Financial Group

Rita Moravec is the assistant director for the Dental PPO Network at Principal Life Insurance Company. In the 16 years at Principal, Rita has worked as a dental network recruiter, manager of Large Group/Retention and now in her current role, she leads a team dedicated to the Dental Service Organizations (DSO’s) and retention of the overall network. Rita has been in the dental industry 30+ years, 10 in private practice and 20 on the carrier side. She holds an MSA and an MBA from Central Michigan University. In her spare time, she is involved in a number of community outreach projects.

Greg Grocholski

Dental & Vision Vice President of Network Development & Credentialing


Greg has 23 years of network development experience including the recruitment for Medicaid, Medicare, Commercial Exchange, DHMO, and Commercial PPO networks nationwide.

Michelle Hart, RDH, MBA

Associate VP, Strategy Advancement

Michelle has been in the Dental Industry for over 30 years, working in a variety of practice settings as a registered dental hygienist for more than 10 years before expanding her education and experience onto the Payor side and receiving an MBA in Health Care Administration from Bryant College. She served in many different capacities at Delta Dental of Massachusetts including UR/UM and Provider Relations before moving to Guardian for 22 years in Dental Networks and started a new opportunity 2 years ago with Humana. In her current role at Humana as associate vice president, Strategy Advancement, Michelle is responsible for network expansion and retention for all lines of business ensuring that all Humana members have access to participating dental providers in order to maximize their dental benefit.

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Dental Consultants: Love Them, Hate Them, How To Work With Them