Driving Human-Centered Digital Innovation in the Dental Industry  (2022)

Driving Human-Centered Digital Innovation in the Dental Industry (2022)

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Recorded On: 02/09/2022

Despite the knowledge that digital innovation provides a plethora of benefits, many dental payers are still struggling to find the right ways to digitize.  According to Deloitte, 49% of healthcare payers said the lack of a clear vision has hindered their digital transformation strategy.  

In this webinar John Schaak, SKYGEN’s Chief Innovation and Growth Officer and Marcel Tetzlaff, SKYGEN’s Vice President of Provider Experience and Benefits Management, will discuss ways dental payers can build and execute on a game changing digital strategy.  

They’ll discuss:

  • Modern technology solutions that address member and provider concerns while driving down payer overhead;
  • The role the member experience must play in your digital strategy; and
  • How the right digital solutions can dramatically improve provider relations and help you grow your networks

This webinar is sponsored by:

Driving Human-Centered Digital Innovation in the Dental Industry

John Schaak

Chief Innovation & Growth Officer


As Chief Innovation & Growth Officer, John Schaak is responsible for driving profitable growth through the acquisition of new customers and sales of new products and services. John leads company efforts to solve industry problems by identifying new opportunities and markets, as well as innovative new products and services. With his strong commitment to exemplary client service and collaborative approach to both internal and external relationships, he has a demonstrated ability to help players in the healthcare continuum grow their businesses while reducing costs, improving operations, and serving their members more effectively.

John brings extensive leadership experience to his position. He was previously the president of Scion Dental and SKYGEN USA’s chief operating officer. Before that, John was a partner with the national law firm Quarles & Brady.

John has been listed on the Wisconsin Super Lawyers, Rising Stars list multiple times. He holds a Juris Doctorate from Marquette University Law School. He earned a Bachelor of Science Degree in Political Science and Criminal Justice with a minor in Sociology from the University of Wisconsin Oshkosh.

Marcel Tetzlaff

Vice President of Provider Experience and Benefits Management


Marcel has over 24 years of leadership experience in the healthcare field, with expertise in managed care, health plans, and health systems. In his current role as Vice President, Provider Experience and Benefits Management at SKYGEN, Marcel is responsible for increasing overall electronic adoption and interactions among providers and payers that result in the best experience for all. He is also responsible for developing and executing Benefits Management strategies by using sophisticated big data analysis to ensure program stewardship through optimum provider performance, the best benefit plan design, and innovative reimbursement models. He continually drives enhancements by leveraging the organization’s technology, clinical, analytical, and administrative expertise. Marcel has a proven track record of optimizing provider networks, increasing access to care, and meeting quality measures.

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Driving Human-Centered Digital Innovation in the Dental Industry (2022)