
NADP Knowledge Center
4 Win-Win Strategies to Elevate the Member Experience and Meet Plan Goals
Includes a Live Web Event on 06/24/2025 at 1:00 PM (CDT)
It’s no secret that the experiences delivered by dental plans play a critical role in keeping members engaged, happy, and healthy. However, finding ways to improve the member experience while still meeting organizational goals can be a difficult balance to strike. That’s why we’re here to break down four strategies that can benefit both you and your membership.
Join Drew Corbett, VP of Engagement and Design at Clarity Software Solutions, as he shares expert insights on how to:
- Capture member communication preferences.
- Incorporate a digital wallet option for ID cards.
- Use explanation of benefits data to personalize the member journey.
- Effectively meet timely utilization management requirements at scale.
By the end of this session, you’ll walk away with actionable tactics your organization can implement to boost member engagement and achieve key plan objectives.

Drew Corbett
VP of Engagement and Design
Clarity Software Solutions
Drew Corbett is a healthcare industry veteran with over 18 years of experience in member engagement, product strategy, and organizational innovation. As VP of Engagement and Design at Clarity, Drew leads the creation of multichannel program designs that drive member engagement and support unique plan goals. He works cross-functionally to guide campaigns from strategy and design through to implementation and insights.
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