2020 NADP Customer Contact Center Metrics Report (published in December 2021)

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The NADP Customer Contact Center Metrics Report provides benchmarking data for the dental benefits industry on metrics common in customer service operations. This report includes data on 

  • Call center performance, management and practices,
  • Web-based customer service capabilities and performance metrics,
  • Customer portal capabilities
  • Customer satisfaction measurement processes, and
  • Performance guarantees
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2020 NADP Customer Contact Center Metrics Report (published in December 2021)
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