NADP Knowledge Center
Working with DSOs to Achieve Strategic Objectives (2017)
Recorded On: 04/18/2017
Carrier-DSO relations are too often penny wise and dollar foolish. There is tremendous savings potential on administrative costs by streamlining processes on tasks that are redundant of what DSOs also perform. Examples include directory updates and provider credentialing. An additional area of savings for both plans and DSOs is electronic claims submissions. These savings may yield a better return to both carriers and doctors and result in a partnership supporting dental wellness for dental carriers and overall wellness for multi-line carriers.
VP, Insurance Products & Strategic Relations, Pacific Dental Services
Jeremy Jonckheere is vice president, Insurance Products & Strategic Relations at Pacific Dental Services. Prior to his work with Pacific Dental Services, Jeremy held numerous positions at DaVita Rx including senior director of strategy, director strategic development and government affairs, director of new markets, and director of strategic development. He holds an MBA in Finance, Marketing and Biotechnology from Northwestern University, Kellogg School of Management, an HBA in Business Administration (Honors) from the University of Western Ontario, Richard Ivey School of Business and a Bachelors in Business Administration from the University of Western Ontario.
Managing Director, Insurance Operations, Aspen Dental Management
Art Schoen is the managing director of Insurance Operations at Aspen Dental Management, a position he has held since 2014. From 2009-2013, he served as Aspen’s director of Revenue Cycle Management. His professional experience also includes service as manager of Business System Operations for National Government Service and manager of Medicare Services for Empire. From 1995-2002, he served as an officer in the U.S. Marine Corps. He holds an MBA in Healthcare from Binghampton University and a BA in History and MS in Education from Canisius College.
Dr. Doyle Williams
VP Insurance Operations and Carrier Relations, Aspen Dental Management
Dr. Doyle Williams is vice president of Insurance Operations and Carrier Relations at Aspen Dental Management. He received his B.S. degree from Brigham Young University (1976) and his D.D.S. from Baylor College of Dentistry (1980). He maintained a private practice from 1980 until 1988 while lecturing extensively on "Dental Insurance Made Easy." In 1989 he joined Blue Cross Blue Shield of Texas as a dental consultant. He became vice president from 1993 -1999. He was the national dental director for Anthem BCBS from 1999 – 2003 and the chief dental officer of Delta Dental of Massachusetts from 2003 – 2012. He is also a member of the American Dental Association and the American Association of Dental Consultants. He is the recipient of the NADP Don Mayes Leadership Award and has served on the Board of Directors and CDT WorkGroup.