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Special Focus - 2019 Mini Series (with recordings)

Mini Package includes 4 webinars:

  1. Developments in Interdisciplinary Treatment
  2. Overcoming Impediments to Use of Electronic Transactions - An Industry Primer
  3. Challenges & Best Practices in Directory Validation
  4. Network Challenges (Credentialing/Leasing) -What's Next?

Dates and Times TBD.

  • Public Programs: Updates on the State of Medicare, Medicaid, and Marketplace Dental Coverage

    Contains 1 Component(s) Includes a Live Web Event on 11/21/2019 at 2:00 PM (EST)

    Members - $150 | Non Members - $275

    With the US House of Representatives’ recent consideration of adding a dental benefit to Medicare, oral health is once again in the policy spotlight. Millions of Americans receive their dental care through a public program or marketplace, and growing public knowledge of the link between oral and overall health is drawing the attention of policymakers. Join us to hear an update on the ongoing dental policy developments at the state and federal level, as well as the outlook for Medicaid expansions, public options, and more.  

    Topics to explore include:

    • A snapshot of dental plan enrollment in public programs and private plans
    • Federal Policy Developments on Dental in Medicare and Medicaid
    • State Policy Developments on Exchanges and Medicaid

    Alisha Hightower

    Director of Compliance for The Guardian Life Insurance Company of America

    Alisha Hightower is the director of compliance for The Guardian Life Insurance Company of America (Guardian) working primarily on government programs including Medicaid, CHIP, and Medicare Advantage under their subsidiaries Access Dental Plan, Premier Access Insurance Company and Avesis. Alisha joined Guardian’s subsidiaries in 2013 where she was the Director of Exchange Programs, later taking over Government Programs. Prior to joining Guardian she was with the Department of Health Care Services as the Chief of the Dental Managed Care Unit, overseeing the California Medicaid dental managed care contracts. She received her Bachelor’s in Criminal Justice and Economics in 2005 from CSUS.

    Eme Augustini

    Executive Director, National Association of Dental Plans

    As of November 1, 2019, Eme has taken on the role of executive director at the National Association of Dental Plans (NADP). Eme joined the NADP Government Relations team in 2012 and quickly mastered the issues facing the industry at both the state and federal level. She was promoted to Associate Director of Government Relations and became Director of Government Relations in early 2017. In this role Eme was responsible for all federal and state legislative and regulatory affairs for NADP. Eme was instrumental in establishing NADP's Advocacy in Action day in Washington, D.C. which has raised NADP's profile in Congress. Prior to joining the NADP Government Relations team in 2012, Eme worked with a national trade association managing regulatory compliance and grassroots advocacy programs. She earned her bachelor's in political science and philosophy from Texas A&M University and is pursuing an MBA with business analytics emphasis from Texas Woman's University.

    Jerry Berggren, MBA

    Director of Research & Information, NADP

    Jerry brings more than 20 years of experience in market research, strategy and analysis to his role at NADP.  Prior to joining NADP in 2004, Jerry worked in market research and advertising in healthcare, financial services and electric utility industries.  Jerry earned his BA in Political Science from Louisiana State University and his MBA from Tulane University.

    Owen Urech

    Government Relations Analyst, National Association of Dental Plans

    Owen joined NADP in April of 2019 after previously serving as a research intern with the Health Management Academy and Health Policy Coordinator for the Roosevelt Institute. During his time with Roosevelt, HMA, and several political campaigns Owen developed extensive experience crafting public policy and engaging activists. He graduated from American University in 2018 with a degree in political science specializing in American government.

  • Virtual Credit Cards - The Positive Benefit to Providers and Payers (2019)

    Contains 1 Component(s) Recorded On: 10/29/2019

    Members - $100 | Non members - $195

    The question of how to securely extend electronic payments to more of your providers is still at the forefront. In this presentation we will look at how and where virtual credit cards fit into the Dental provider payment process and some strategies that offer positive results.  Along the way we’ll examine EFT and its importance, how virtual credit cards can bridge the gap providing the opportunity for more electronic payments, best practices for electronic payments and where electronic payments fit in the legislative landscape.

    Jarvis Shockey

    VP, Payer Sales at VPay

    Jarvis manages VPay’s direct and channel partner sales efforts in the Dental, Healthcare, Workers’ Compensation and Auto Insurance verticals. Prior to coming to VPay, Jarvis spent 20 years in sales and marketing of electronic transaction solutions, most recently as a Sales Executive for Fiserv Output Solutions, responsible for all e-payment and e-document solution sales in the healthcare vertical. Jarvis currently serves on the Board of Trustees at the National Dental EDI Council and has been actively involved in the organization since 2006. In 2009 and 2010 he received the Chairman’s Award for outstanding contribution to the organization. He also currently serves on the Board of Directors at AAPAN. Jarvis earned his Bachelor of Science in Marketing from the University of Alabama at Birmingham and is an avid Formula One racing fan.

  • DSO Membership Plans - An Emerging Industry Trend

    Contains 1 Component(s) Includes a Live Web Event on 12/12/2019 at 2:00 PM (EST)

    Member - $150 | Non Member = $275

    What are professionally administered membership plans and how are DSOs utilizing them to better service and retain patients? This webinar will answer the following questions:

    • What are the features and advantages of professionally administered membership plans?
    • How are these plans helping to improve access to dental care and oral health?
    • Who benefits from membership plans?
    • What is a discount medical program operator (DMPO) and why is it important?
    • What do DMPO regulations generally cover?
    • What are the regulatory challenges facing DMPOs?
    • What does the future hold for membership plans?

    Eric Johnson

    Founder and CEO, Membersy

    Eric Johnson is the founder and chief Eeecutive officer of Membersy, an Austin-based digital health company that provides dental practices with thoughtfully designed membership programs to make dental care more approachable. 

    Driven by his entrepreneurial spirit and passion to help dentists better service and retain patients through membership-based dentistry, membersy currently provides membership technology, marketing and administrative solutions to more than 4,000 dental practices across 42 states.

    Prior to founding membersy in May 2015, Eric was director of strategic partnership at The CDI Group, a Los Angeles-based knox keene licensed dental benefits company. Previously, Eric was the national sales manager for Careington International, a Dallas-based dental dental benefits company. 

    Eric holds a bachelor's degree in political science with an additional emphasis on history from The University of North Texas. He lives in Austin, Texas with his wife, their 3 children and 1 dog. In his free time, Eric likes to travel and play golf.

    Seth Bills

    Executive Vice President and In-House Counsel, Membersy

    Seth Bills joined Membersy in 2018 as executive vice president and in-house counsel, a multifaceted role combining corporate counsel, operations, and human resources functions. Seth has worked with Eric Johnson and Membersy virtually from the beginning, serving as outside counsel and assisting with contracts, state licensure, regulatory compliance, corporate governance and other legal matters.  

    Seth has focused on health law throughout his career, providing counsel to hospital groups and physicians on contract and licensure matters, state and federal regulatory schemes, and HIPAA compliance. Through his work with Membersy, Seth has developed extensive working knowledge of the discount medical program space in all fifty states. 

    Seth earned a B.A. from the University of Texas and a J.D. from Southern Methodist University Dedman School of Law, and is a licensed attorney in the State of Texas.

  • It Takes Two to Tango – Directory and Claims Data (2019)

    Contains 1 Component(s) Recorded On: 11/14/2019

    Members - $100 | Non members - $195

    It’s not a secret that dental directories overstate access across the industry - network size is a key metric for consultants, employer groups, and other plan sponsors. However, customer and regulatory pressure to clean directory data up is increasing. The challenge to present an accurate directory view is complicated by the need to pay claims for services provided by in-network dentists at non-primary locations. It’s daunting to take the plunge and risk your market share. Join us to hear how to address this complicated initiative and learn ways to use data to right-size your provider directory while maintaining your market presence.  

    Topics to explore include:


    How consumer complaints and studies have led to increased regulation around accuracy 

     Challenges in solving this issue including network growth trends 

     Differentiating between provider directory and claims data

    Comprehensive approach to cost-efficient directory accuracy

    Laura Kravet McMullen

    Director, Client Engagement at Zelis Healthcare

    Laura McMullen has significant experience in diverse aspects of the healthcare industry. She has provided marketing and communications expertise at Cigna Dental, National Healing Corporation, and the University of Miami Sylvester Comprehensive Cancer Center. As Director of Client Engagement for Zelis Network Analytics, she draws on her industry knowledge to help customers leverage network analytics to drive business results. Educated at Nova Southeastern University and the University of Florida, Laura currently serves on the Education Commission for the National Association of Dental Plans, keeping her ear to the industry’s trends and needs.

    Jimmy Carter

    Sales Executive, Zelis Healthcare

    Jimmy joined Zelis in 2014 and is part of the sales and business development team at Zelis Network Analytics. He is responsible for all sales efforts with new prospects and existing accounts. These efforts include the Network360 analytics suite, Provider Data Accuracy and Network Builder and Optimizer projects as well as client-customized deliverables.

    Most recently before joining Zelis, Jimmy worked for Quest Diagnostics as a Senior Account Manager. Jimmy has over 10 years of sales experience as well as, operations, project management and consulting, 

    Jimmy graduated from the University of Kansas with a degree in Community Health.