NADP Knowledge Center
NADP/LIMRA 2018 U.S. Group Dental Claims Processing Metrics (published Nov. 2019)
In 2005 LIMRA International and NADP conducted their first annual joint research study to survey group dental carriers' contact center and claims processing performance. This report, the ninth in the series, provides dental carriers with an industry-specific performance benchmark for customer contact center performance.
For questions, please contact Jerry Berggren, NADP Director of Research & Information