ICS Digital Mailroom, Mail Intake Designed for the Modern Dental Payer (2017)

Recorded On: 12/14/2017

Digital Mailroom, Mailroom Outsourcing, or Virtual Mailroom, this service goes by many names but one thing is for sure and that’s the growing number of organizations who are realizing the true benefits of outsourcing their mailroom operations. For larger organizations such as a dental payer, the mailroom can easily become a cumbersome task with the large amount of incoming mail and claims they are receiving on a daily basis. If you are in need of an overhaul in your mailroom, looking for ways to increase your bottom line, or you simply no longer want to be in the “business” of opening mail, join us for a discussion on how a digital mailroom solution can be an effective and cost savvy approach to streamline the flow of information throughout your organization.

Brant Poore

President, CEO & Co-Owner

Brant Poore, Co-Owner and Chief Executive Officer of ICS has been in the Content Management, Data Capture, and Document Imaging business for two decades, since beginning his career in 1994 with a document scanning service bureau that was later acquired by a national BPO organization. During that time Brant served in all aspects of software application development, including:

  • Project Analysis
  • Technical Design
  • Application Development
  • Staff Management
  • System Support

Today Brant oversees all aspects of technical design, future planning, and customer support for ICS. Brant has served as a founding member of the EMC Captiva Users Advisory Council to help provide ICS customers with the best product on the market. Brant is a certified EMC Proven Professional using the Captiva line of products, helping some of the largest companies and state agencies in U.S. implement document imaging and workflow automation solutions.

Ray Shears

VP, Chief of Business Operations & Co-Owner

Ray Shears, Co-Owner and Chief of Business Operations for ICS has been in the Content Management, Data Capture and Document Imaging business since 1997. Ray served as an Account Executive to state and local government as well as private organizations while working for a national BPO organization. During that time Ray was responsible for all aspects of Account Management duties including:

  • New Customer Relations
  • Business Needs Evaluation
  • System Configuration
  • Resource Analysis
  • Solution Pricing
  • Continued Customer Service

Today Ray continues his responsibilities as Account Manager of ICS's existing customers but also adds the responsibilities of a business owner, leading ICS efforts in:

  • Future Growth Planning
  • Market Planning & Research
  • Contract Negotiations
  • Financial Management

Brian Tuttle

Senior Project Manager

Brian Tuttle, Senior Project Manager for ICS has been in the Content Management, Data Capture and Document Imaging business since 1997. Brian has served as a project manager on multiple state and local government jobs focused around document and claims capture. Brian has also served as lead project manager on 6 dental claims processing accounts. Brian's duties and responsibilities consist of:

  • Specifications and requirements gathering
  • System design
  • System implementation
  • Project schedule creation

Brian is certified EMC Proven Professional for content management. Brian's knowledge and skill set allow him to effectively manage and control the build out of a claims capture process all the way from specifications gathering, to testing, to implementation. Brian insures the client's needs are met and that the system performs as expected.

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ICS Digital Mailroom, Mail Intake Designed for the Modern Dental Payer (2017)