*FREE* Paper Dental Claim Processing: Best Practices in Action (2016)

Recorded On: 08/25/2016

In the last educational webinar, Information Capture Solutions (ICS) discussed the best practices associated with the labor-intensive task of processing paper dental claims. From the mail room, OCR technology, scanning equipment, to finding the right outsource partner there are many avenues you can pursue to improve your paper to EDI process. ICS continues the series by putting these best practices into action and taking a look at the real-world results and benefits that these new implementations can bring to your organization. By taking a look at your internal paper process and understanding where improvements can be made, you can save you and your employees countless hours of time, as well as saving your organization valuable dollars that are not wasted by an outdated and labor dependent process.

Brant Poore

President, CEO & Co-Owner

Brant Poore, Co-Owner and Chief Executive Officer of ICS has been in the Content Management, Data Capture, and Document Imaging business for two decades, since beginning his career in 1994 with a document scanning service bureau that was later acquired by a national BPO organization. During that time Brant served in all aspects of software application development, including:

  • Project Analysis
  • Technical Design
  • Application Development
  • Staff Management
  • System Support

Today Brant oversees all aspects of technical design, future planning, and customer support for ICS. Brant has served as a founding member of the EMC Captiva Users Advisory Council to help provide ICS customers with the best product on the market. Brant is a certified EMC Proven Professional using the Captiva line of products, helping some of the largest companies and state agencies in U.S. implement document imaging and workflow automation solutions.

Ray Shears

VP, Chief of Business Operations & Co-Owner

Ray Shears, Co-Owner and Chief of Business Operations for ICS has been in the Content Management, Data Capture and Document Imaging business since 1997. Ray served as an Account Executive to state and local government as well as private organizations while working for a national BPO organization. During that time Ray was responsible for all aspects of Account Management duties including:

  • New Customer Relations
  • Business Needs Evaluation
  • System Configuration
  • Resource Analysis
  • Solution Pricing
  • Continued Customer Service

Today Ray continues his responsibilities as Account Manager of ICS's existing customers but also adds the responsibilities of a business owner, leading ICS efforts in:

  • Future Growth Planning
  • Market Planning & Research
  • Contract Negotiations
  • Financial Management

Brian Tuttle

Senior Project Manager

Brian Tuttle, Senior Project Manager for ICS has been in the Content Management, Data Capture and Document Imaging business since 1997. Brian has served as a project manager on multiple state and local government jobs focused around document and claims capture. Brian has also served as lead project manager on 6 dental claims processing accounts. Brian's duties and responsibilities consist of:

  • Specifications and requirements gathering
  • System design
  • System implementation
  • Project schedule creation

Brian is certified EMC Proven Professional for content management. Brian's knowledge and skill set allow him to effectively manage and control the build out of a claims capture process all the way from specifications gathering, to testing, to implementation. Brian insures the client's needs are met and that the system performs as expected.

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Paper Dental Claim Processing: Best Practices in Action
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