Digital Dental Outreach for the Real World (2017)

Recorded On: 11/05/2017

This webinar is sponsored by HealthCrowd.

Cell phones, whether smart or flip are everywhere. With the prevalence of mobile phones, dental plans, like yours, have a unique opportunity to reach out to members and innovatively engage them.  

Join Stephen Kindl, director of digital strategy from HealthCrowd, and Edward Bynum, director of special projects of Liberty Dental, for an exciting presentation on utilizing the full potential of digital engagement. Learn how Liberty Dental leveraged the country's first truly multimodal dental program, using text messaging (SMS), interactive voice response (IVR), and mobile websites to activate members in their dental care and/or that of their children. The goal: To study how Liberty Dental's innovative digital outreach removed barriers to care and ultimately drove increased compliance with recommended Annual Dental Visits (ADV).  

This webinar will be one every dental executive and state representative can derive value. Join us if you're ready to walk down the path of turning your member outreach into a strategic lever and secret advantage for your organization and your clients.


HealthCrowd is the industry's first end-to-end communications solution for payers. Our vision? To transform healthcare communications from tactical activity to strategic lever. The company's product suite comprises its flagship Unified Communications Platform, Clairvoyance(TM) for advanced campaign analytics, and HealthNeuron(TM) to comply with federal and industry regulations around digital member outreach. HealthCrowd helps health plans unify, automate and optimize multimodal communications to deliver member-centric engagement, at scale, in a risk-managed way. The impact is profound: A positive difference in members' perception of health plan communications and significant, quantifiable savings to the health plan.


Liberty Dental

LIBERTY's Mission is to be the industry leader in increasing dental health awareness with the utmost focus on improving our member's oral health outcomes across their lifespan. We recognize that Wellness Programs and Disease Management support overall physical and oral health. We excel at staying on the forefront of development and implementation of such program. Our philosophy is simple and has remained the same since our inception. We are committed to ensuring that our members receive necessary preventative and diagnostic treatments on a routine basis, averting costly and damaging episodic treatment. Additionally, we reach out to members to provide them with valuable Oral Hygiene Instruction and Case Management when necessary to promote a lifetime of exceptional oral health. image

Stephen Kindl

Director of Digital Strategy at HealthCrowd

Stephen is a director of digital strategy at HealthCrowd, specializing in Managed Care. He actively advises health plans on digital outreach, either assisting in the development of a digital communications strategy or optimizing current efforts with innovative technology. He is intimately familiar with the outreach needs of health plans and is highly outcomes-driven. In his role, he regularly conducts webinars and speaking engagements on improving and sustaining HEDIS scores through effective outreach. Steve works with health plans and partner organizations all over the country. He is a fan of the outdoors, music and fine bourbon. Steve holds a BS from Virginia Tech.


Digital Dental Outreach for the Real World