Building WIN/WIN Relationships Between Carriers and Consultants

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Recorded On: 10/05/2021

This session will feature a panel discussion covering the progress made in the NADP Carrier/Consultant Member Interest Group. Topics will include carrier requirements to "qualify" consultants, creation of a Dental Consultant Association focused on representing provider needs and interests and how carriers can work with consultants to achieve their goals.

Chris Falk

AVP of Network Recruitment


Chris Falk, assistant vice president of Network Recruitment, has been a dental industry leader for more than 15 years. His career has primarily focused on network recruiting, but he has also been responsible for the growth and development of Careington and its affiliate dental networks for the US and the UK. Throughout Chris’ professional career, he has been integral in establishing new recruitment team structures and incentive programs, achieving 10% growth year-over-year. In his current role, he also oversees the Provider Retention team while promoting programs and revenue-driven enhancements for our dentists.

Michelle Hart, RDH, MBA

Associate VP, Strategy Advancement

Michelle has been in the Dental Industry for over 30 years, working in a variety of practice settings as a registered dental hygienist for more than 10 years before expanding her education and experience onto the Payor side and receiving an MBA in Health Care Administration from Bryant College. She served in many different capacities at Delta Dental of Massachusetts including UR/UM and Provider Relations before moving to Guardian for 22 years in Dental Networks and started a new opportunity 2 years ago with Humana. In her current role at Humana as associate vice president, Strategy Advancement, Michelle is responsible for network expansion and retention for all lines of business ensuring that all Humana members have access to participating dental providers in order to maximize their dental benefit.

Chad Hendricks


Clear Choice Consulting

Chad has worked in the Dental Industry for over 17 years. He spent my first 16 years working at two large DSOs, American Dental Partners (ADPI) and Midwest Dental. Chad spent 13 years at ADPI, heading up their payer relations department for much of that time. He also oversaw ADPI’s revenue cycle and credentialing teams. At Midwest Dental, Chad took a similar path, leading their payer relations team, credentialing and eventually revenue cycle too. Chad was with Midwest Dental for three years before he started Clear Choice Consulting. Clear Choice Consulting was formed to support dental groups both large and small and to support solo offices as well. His primary support focus areas are payer relations, credentialing and revenue cycle. Chad has always been a big advocate of the payer/provider partnership and tries to continue that as a consultant. Chad has been a member of the NADP for over ten years. He is a graduate of the University of Minnesota.

Amy Marko


Amy Marko & Associates

Amy Marko joined Unum in April of 2017 as senior vice president, Dental/Vision Products and Professional Relations where she was responsible for dental products including adding DHMO in California to their dental portfolio. Amy has served in leadership roles with InterDent Services Corporation and Aspen Dental Management, both of which are large Dental Service Organizations (DSO).  Prior to these roles, Amy spent more than 30 years overseeing substantive dental insurance operations for Kaiser Permanente, Aetna, Prudential and Safeguard. In 2021, Amy formed her own consulting company, Amy Marko & Associates working with insurance carriers as well as DSO and large group practices.   She is actively involved with the National Association of Dental Plans where she is a former two-time board member and is the recipient of the 2017 Gabryl Award, the dental industry’s highest honor. Amy currently serves on the Board of California Association of Dental Plans (CADP).

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Building WIN/WIN Relationships Between Carriers and Consultants