2019 Full Series (with recordings)

  • Register
    • Non-member - $1,500
    • Full Voting Member - $900
    • Non-Voting Member - $900

Full Series includes 8 Webinars:

  1. Risk Based Benefits Today & In the Future
  2. DSO Growth and Direction
  3. Trends in Employer & Consumer Perspectives on Dental Benefits
  4. Tele-orthodontics - The Future is Here  - Implications for Dental Plans
  5. Developments in Interdisciplinary Treatment
  6. Overcoming Impediments to Use of Electronic Transactions-An Industry Primer
  7. Challenges & Best Practices in Directory Validation
  8. Network Challenges (Credentialing/Leasing) --What's Next?

Dates and Times TBD.

  • Interprofessional Practice (Recording)

    Contains 1 Component(s) Recorded On: 12/17/2019

    Member - Free | Non member - $99

    Recognizing that many patients experience challenges with accessing traditional dental care, Delta Dental of Colorado Foundation funded the Colorado Medical Dental Integration (CO-MDI) Project in 2015. CO-MDI's goal is to expand access to dental care by integrating dental hygienists into medical settings. CO-MDI has integrated over 35 dental hygienists into medical care teams across Colorado. Integrated dental hygienists have provided over 70,000 full-scope dental hygiene visits at medical visits.  Dr. Braun will discuss the CO-MDI model and lessons learned.  Visit www.medicaldentalintegration.org to access the CO-MDI toolkit.

    Patricia A. Braun MD, MPH, FAAP

    Professor of Pediatrics, Family Medicine, Public Health and Dental Medicine, University of Colorado

    Patty Braun is a Professor of Pediatrics, Family Medicine, Public Health and Dental Medicine at the University of Colorado. Dr. Braun conducts oral health disparity research and evaluation at the Adult and Child Consortium of Research and Dissemination Science.  She is leading the evaluation of the Colorado Medical-Dental Integration Project and SMILES Dental Project. She is currently the Chair of the American Academy of Pediatrics Section of Oral Health Executive Committee. Dr. Braun has also been a practicing pediatrician at Denver Health, a large safety-net healthcare system, for 23 years. She can be reached at patricia.braun@cuanschutz.edu.

  • DSO Membership Plans - An Emerging Industry Trend (Recording)

    Contains 1 Component(s) Recorded On: 12/12/2019

    Member - Free | Non member - $99

    What are professionally administered membership plans and how are DSOs utilizing them to better service and retain patients? This webinar will answer the following questions:

    • What are the features and advantages of professionally administered membership plans?
    • How are these plans helping to improve access to dental care and oral health?
    • Who benefits from membership plans?
    • What is a discount medical program operator (DMPO) and why is it important?
    • What do DMPO regulations generally cover?
    • What are the regulatory challenges facing DMPOs?
    • What does the future hold for membership plans?

    Eric Johnson

    Founder and CEO, Membersy

    Eric Johnson is the founder and chief Executive officer of Membersy, an Austin-based digital health company that provides dental practices with thoughtfully designed membership programs to make dental care more approachable. 

    Driven by his entrepreneurial spirit and passion to help dentists better service and retain patients through membership-based dentistry, Membersy currently provides membership technology, marketing and administrative solutions to more than 4,000 dental practices across 42 states.

    Prior to founding Membersy in May 2015, Eric was director of strategic partnership at The CDI Group, a Los Angeles-based knox keene licensed dental benefits company. Previously, Eric was the national sales manager for Careington International, a Dallas-based dental dental benefits company. 

    Eric holds a bachelor's degree in political science with an additional emphasis on history from The University of North Texas. He lives in Austin, Texas with his wife, their 3 children and 1 dog. In his free time, Eric likes to travel and play golf.

    Seth Bills

    Executive Vice President and In-House Counsel, Membersy

    Seth Bills joined Membersy in 2018 as executive vice president and in-house counsel, a multifaceted role combining corporate counsel, operations, and human resources functions. Seth has worked with Eric Johnson and Membersy virtually from the beginning, serving as outside counsel and assisting with contracts, state licensure, regulatory compliance, corporate governance and other legal matters.  

    Seth has focused on health law throughout his career, providing counsel to hospital groups and physicians on contract and licensure matters, state and federal regulatory schemes, and HIPAA compliance. Through his work with Membersy, Seth has developed extensive working knowledge of the discount medical program space in all fifty states. 

    Seth earned a B.A. from the University of Texas and a J.D. from Southern Methodist University Dedman School of Law, and is a licensed attorney in the State of Texas.

  • Public Programs: Updates on the State of Medicare, Medicaid, and Marketplace Dental Coverage (Recording)

    Contains 1 Component(s) Recorded On: 11/21/2019

    Member - Free | Non member - $99

    With the US House of Representatives’ recent consideration of adding a dental benefit to Medicare, oral health is once again in the policy spotlight. Millions of Americans receive their dental care through a public program or marketplace, and growing public knowledge of the link between oral and overall health is drawing the attention of policymakers. Join us to hear an update on the ongoing dental policy developments at the state and federal level, as well as the outlook for Medicaid expansions, public options, and more.   Topics to explore include:

    • A snapshot of dental plan enrollment in public programs and private plans
    • Federal Policy Developments on Dental in Medicare and Medicaid
    • State Policy Developments on Exchanges and Medicaid

    Eme Augustini

    Executive Director, National Association of Dental Plans

    As of November 1, 2019, Eme has taken on the role of executive director at the National Association of Dental Plans (NADP). Eme joined the NADP Government Relations team in 2012 and quickly mastered the issues facing the industry at both the state and federal level. She was promoted to Associate Director of Government Relations and became Director of Government Relations in early 2017. In this role Eme was responsible for all federal and state legislative and regulatory affairs for NADP. Eme was instrumental in establishing NADP's Advocacy in Action day in Washington, D.C. which has raised NADP's profile in Congress. Prior to joining the NADP Government Relations team in 2012, Eme worked with a national trade association managing regulatory compliance and grassroots advocacy programs. She earned her bachelor's in political science and philosophy from Texas A&M University and is pursuing an MBA with business analytics emphasis from Texas Woman's University.

    Jerry Berggren, MBA

    Director of Research & Information, NADP

    Jerry brings more than 20 years of experience in market research, strategy and analysis to his role at NADP.  Prior to joining NADP in 2004, Jerry worked in market research and advertising in healthcare, financial services and electric utility industries.  Jerry earned his BA in Political Science from Louisiana State University and his MBA from Tulane University.

    Owen Urech

    Government Relations Analyst, National Association of Dental Plans

    Owen joined NADP in April of 2019 after previously serving as a research intern with the Health Management Academy and Health Policy Coordinator for the Roosevelt Institute. During his time with Roosevelt, HMA, and several political campaigns Owen developed extensive experience crafting public policy and engaging activists. He graduated from American University in 2018 with a degree in political science specializing in American government.

    Alisha Hightower

    Director of Compliance for The Guardian Life Insurance Company of America

    Alisha Hightower is the director of compliance for The Guardian Life Insurance Company of America (Guardian) working primarily on government programs including Medicaid, CHIP, and Medicare Advantage under their subsidiaries Access Dental Plan, Premier Access Insurance Company and Avesis. Alisha joined Guardian’s subsidiaries in 2013 where she was the Director of Exchange Programs, later taking over Government Programs. Prior to joining Guardian she was with the Department of Health Care Services as the Chief of the Dental Managed Care Unit, overseeing the California Medicaid dental managed care contracts. She received her Bachelor’s in Criminal Justice and Economics in 2005 from CSUS.

  • It Takes Two to Tango – Directory and Claims Data (Recording)

    Contains 1 Component(s) Recorded On: 11/14/2019

    Member - Free | Non member - $99

    It’s not a secret that dental directories overstate access across the industry - network size is a key metric for consultants, employer groups, and other plan sponsors. However, customer and regulatory pressure to clean directory data up is increasing. The challenge to present an accurate directory view is complicated by the need to pay claims for services provided by in-network dentists at non-primary locations. It’s daunting to take the plunge and risk your market share. Join us to hear how to address this complicated initiative and learn ways to use data to right-size your provider directory while maintaining your market presence.  

    Topics to explore include:

    How consumer complaints and studies have led to increased regulation around accuracy 

     Challenges in solving this issue including network growth trends 

     Differentiating between provider directory and claims data

    Comprehensive approach to cost-efficient directory accuracy

    Laura Kravet McMullen

    Director, Client Engagement at Zelis Healthcare

    Laura McMullen has significant experience in diverse aspects of the healthcare industry. She has provided marketing and communications expertise at Cigna Dental, National Healing Corporation, and the University of Miami Sylvester Comprehensive Cancer Center. As Director of Client Engagement for Zelis Network Analytics, she draws on her industry knowledge to help customers leverage network analytics to drive business results. Educated at Nova Southeastern University and the University of Florida, Laura currently serves on the Education Commission for the National Association of Dental Plans, keeping her ear to the industry’s trends and needs.

    Jimmy Carter

    Sales Executive, Zelis Healthcare

    Jimmy joined Zelis in 2014 and is part of the sales and business development team at Zelis Network Analytics. He is responsible for all sales efforts with new prospects and existing accounts. These efforts include the Network360 analytics suite, Provider Data Accuracy and Network Builder and Optimizer projects as well as client-customized deliverables.

    Most recently before joining Zelis, Jimmy worked for Quest Diagnostics as a Senior Account Manager. Jimmy has over 10 years of sales experience as well as, operations, project management and consulting, 

    Jimmy graduated from the University of Kansas with a degree in Community Health.

  • Tele-orthodontics - The Future is Here - Implications for Dental Plans (Recording)

    Contains 1 Component(s) Recorded On: 05/21/2019

    Member - Free | Non member - $99

    Telehealth and specifically teledentistry have been growing exponentially over the last 10 years. There are many ways teledentistry can be used to address the oral healthcare delivery system. Given the unequal distribution of healthcare resources in the US, the utilization of teledentistry platforms by dental providers has created a significant increase in access to care, is reducing oral healthcare costs, and has also been shown to potentially increase the quality of care.   

    Learn how providers are expanding their practices by utilizing teledentistry platforms in order to grow their patient base and reach patients beyond their geographic scope. Tele-orthodontics particularly has found a place within the teledentistry platforms that are available today. 

    The increase in access to care and the proliferation of teledentistry has raised several questions within the healthcare continuum. While providers are learning how to grow their practices using teledentistry platforms many insurers are learning how to address the new teledentistry phenomenon. This webinar will present details surrounding teledentistry and the issues concerning how the dental insurance industry is reacting to this exciting new healthcare delivery model within the US today.

    Jeff Sulitzer, DMD


    Jeffrey Sulitzer, DMD, is the Chief Clinical Officer at SmileDirectClub. From the start of his career, Dr. Sulitzer aimed to impact oral health on a large scale. After graduating from the Temple University School of Dentistry in 1985, Dr. Sulitzer spent more than a decade serving as Vice President of US Healthcare’s dental division and worked for several BlueCross BlueShield dental companies growing their businesses through 2012, offering dental insurance to millions of people in the US and increasing access to care. For the past 6 years, Dr Sulitzer has been working in the DSO space in roles from Chief Clinical Officer to Interim CEO.

    During this time, he continued to see patients as well in the dental practices he owned from 1986 through 2014. Though his private practice afforded him the luxury of meeting patients in person throughout the years, Dr. Sulitzer was driven to provide dental access to more people utilizing different platforms. SmileDirectClub and the other companies he has worked for in the past have allowed him the unique opportunity to extend his services to tens of thousands of people through the revolutionary teledentistry platform.


    Mary Lee Conicella, DMD, FAGD

    Chief Dental Officer

    Dr. Mary Lee Conicella is Aetna’s Chief Dental Officer.  In her role, she creates programs that engage members and deliver superior health through integration.  She was instrumental in launching Aetna's Dental-Medical Integration program and has published numerous abstracts and articles related to the impact dental care has on overall health.  She is a member of Aetna’s Clinical Executive Leadership Council, a team that develops clinical thought leadership positions across Aetna.  She also participates on the CVS/Aetna Enterprise-Wide Opioid Task Force; implementing innovative clinical initiatives that impact the opioid crisis.  She has worked for Aetna since 1997.

    Dr. Conicella received her DMD from Temple University School of Dentistry.  She practiced general dentistry for more than 15 years and achieved Fellowship status in the Academy of General Dentistry.  She spent many years on the clinical faculty at the University of Pittsburgh School of Dental Medicine and currently sits on the NYU College of Dentistry Dean’s Strategic Advisory Council.

    Her affiliations include the American Dental Association, the Academy of General Dentistry and the National Dental Association’s Corporate Round Table.  She is a member of the National Association of Dental Plans (NADP) Board of Directors and volunteers on the NADP Codes Workgroup.

    As an Aetna/CVS Health leader, Dr. Conicella focuses on the following strategic imperatives:

    • Be local - engage people with the care they need where they need it 
    • Lead the change - challenge the status quo with new technologies
    • Improve health – help people achieve better health at a lower cost

  • Trends in Employer & Consumer Perspectives on Dental Benefits (Recording)

    Contains 1 Component(s) Recorded On: 04/25/2019

    Member - Free | Non member - $99

    Visiting the dentist for preventative care has been correlated to one’s physical and emotional wellness, and in turn their overall well-being. Good oral health is linked to having better self-esteem, and gives working Americans peace of mind that they are taking the right steps to prevent certain health risks like gum disease, tooth decay, tooth loss and other health issues that may end up being costly in the long term.  

    In this webinar, we will highlight NADP’s research on trends in employer and consumer attitudes and behaviors around dental health and dental benefits and delve into research conducted by Guardian on the role of dental benefits as a bridge to oral health and wellness.

    Jerry Berggren, MBA

    Director of Research & Information, NADP

    Jerry brings more than 20 years of experience in market research, strategy and analysis to his role at NADP.  Prior to joining NADP in 2004, Jerry worked in market research and advertising in healthcare, financial services and electric utility industries.  Jerry earned his BA in Political Science from Louisiana State University and his MBA from Tulane University.

    Gene Lanzoni

    Assistant Vice President Group & Worksite Marketing – Thought Leadership Guardian Life Insurance Company of America

    Gene leads thought leadership marketing and research programs in support of Guardian’s Group & Worksite business.  He has more than 30 years of experience in marketing and market research as well as broad experience in the financial services industry. He previously served as Vice, Global Market Research at Prudential Financial and Vice President and head of Market Research for U.S. Business at MetLife.      

    Gene holds a bachelor’s degree in Marketing and Communications from The College of New Jersey.

    Randi Tillman, DMD, MBA

    Assistant Vice President & Chief Dental Officer of Guardian Life Insurance Company of America

    Dr. Tillman joined Guardian as Assistant Vice President and Chief Dental Officer.  In her current role, she has oversight responsibility for all aspects of clinical policy, claims adjudication and effective claims cost management. In addition, she has become a champion for initiatives related to oral health and wellness. 

    Dr. Tillman is a seasoned healthcare professional, with more than 25 years of business experience in dental insurance, managed care, and health economics.  She has served on several boards and committees including the Gies Foundation for the Advancement of Dentistry, and in recent years, Dr. Tillman has served on. the Steering Committee for the NH Oral Health Plan and as a member of the New Hampshire Oral Health Coalition

    Dr. Tillman received her bachelor of science from Tufts University.  She holds a DMD from the University of Pennsylvania, and an MBA from Columbia University.