2013 NADP/LIMRA Customer Contact Center Metrics Report (Published October 2014)

In 2005 LIMRA International and NADP conducted their first annual joint research study to survey group dental carriers' contact center and claims processing performance. This report, the ninth in the series, provides dental carriers with an industry-specific performance benchmark for customer contact center performance.

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2013 NADP/LIMRA Customer Contact Center Metrics Report (Published October 2014)